Terms & conditions

General Terms & Conditions Food4Pets

Article 1 – Identity of the vendor

Article 2 – Applicability and conditions

Article 3 – Our offer and your order

Article 4 – Right of withdrawal

Article 5 – Price

Article 6 – Payment

Article 7 – Compliance and warranty

Article 8 – Delivery and execution

Article 9 – Duration

Article 10 – Force majeure

Article 11 – Intellectual property

Article 12 – Complaints and disputes

Article 1 Identity of the vendor

We are:

Food4Pets
Ambachtstraat 32B
2340 Beerse

E-mail address: info@food4pets.be
Telephone number: 015792444
Enterprise number: BE0837015869
Bank account number: BE37 3632 2610 5828 - BIC: BBRUBEBB

Artikel 2 Applicability and conditions

1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions only apply to consumers (any natural person who, solely for non-professional purposes, acquires or uses products or services placed on the market). This will be clearly stated.

2. We only deliver in Europe. If you provide a delivery address in another country, we may refuse your order

3. You must be at least 18 years old to place an order. If you are not 18, a parent or legal guardian must place your order. If we become aware that a minor has placed an order, we may still refuse

that order.

4. You can always find our general terms and conditions on our website. Placing an order on the website is regarded as explicit acceptance of our general terms and conditions. You can always find them on our website. www.food4pets.be/en/terms_conditions However, we ask you to explicitly confirm that you have read and accepted the general terms and conditions when placing an order

If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, together with the order confirmation (or at the latest on delivery). We recommend that you always do this.

5. If, in addition to these general terms and conditions, special additional terms and conditions apply, the above shall also apply to the special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, you as a consumer can always invoke the text that is most favourable to you.

Article 3 Our offer and your order

1. If an offer has a limited validity period or is subject to certain conditions, we will state this explicitly in the offer.

2. We always describe as completely and accurately as possible what we are selling you and how the ordering process will work. The description is in any case sufficiently detailed for you to make a proper assessment. If we use pictures, they are a true representation of the goods and/or services offered

However, to err is human. Therefore, if we are obviously mistaken, we are not obliged to deliver.

3. To purchase a product, add the product to your shopping basket. Then fill in your contact details, delivery details and billing details. Then you choose your method of delivery: we deliver to your home or work. Collections are not possible. In the last step, you will get an overview of your order, you accept our general terms and conditions and confirm your payment by pressing the order button with the caption “Payment”. Once you have completed these steps, your order is final.

4. Your order is complete and the agreement between us is finalised once we confirm your order by email and once we have received the approval of the payment transaction by the card issuer. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4 Right of withdrawal

1. If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason for doing so (you will have to pay the shipping costs yourself).

2. You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. You must pay the cost of returning the goods. We will indicate the cost of this (or provide an estimate if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged for them.).

3. You can return the goods by post or by courier via Postnl, You will receive a label from us which we will send to you by email.

4. We will refund you the full purchase price within 14 days of receipt of your order or of you indicating your wish to withdraw from the contract, whichever comes first. The refund will include the delivery costs, unless you have chosen a different mode of delivery than the cheapest standard delivery offered by us.

The refund shall be made by the same means of payment as the one used to make the payment.

The refund will include the returned products, any delivery charges, unless you have chosen a delivery method other than the cheapest standard delivery offered by us at the time of ordering, minus the cost of delivery.

5. For the first 14 days after delivery, we expect you to take good care of your order and its packaging. Please note that cat and dog food is subject to a limited shelf life once opened. In this case you will not be able to exercise your right of return. Therefore, goods can only be returned if the packaging has not been opened and is in its original condition. If this is not the case, we will not issue a refund. So always check on delivery that you have received the correct products. We handle all orders with care, but sometimes a mistake can creep in.

6. The right of withdrawal does not apply to dog and cat food once the packaging has been opened due to limited shelf life.

7. To exercise your right of withdrawal quickly and correctly, please complete the form below and send it to info@food4pets.be and e-mail address where it can be obtained]. We will send you an acknowledgement of receipt of your withdrawal by e-mail.

MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract. (*) Strike out what does not apply

- To Food4Pets, Drevendaal 6, 2930 Sint-Katelijne-Waver, info@food4pets.be:

- I/We (*) hereby inform you that I/we (*) withdraw from my/our (*) contract of sale of the following goods/provision of services (*)

- Ordered on (*)/Received on (*): ............................................................................................
- Name/Names consumer(s): ..................................................................................................
- Address consumer(s): ............................................................................................................
- Signature of consumer(s) (only applicable when this form is submitted in paper)
- Date: ........................................................................................................................................

Article 5 Price

1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.

2. Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises.

3. In addition to the purchase price, we also charge shipping costs. We will always tell you before you complete your order.

Article 6 Payment

1. We can only accept payment via the payment modules on our website.

2. We accept Bancontact, Ideal, MasterCard, Visa, ApplePay and Paypal.

3. To ensure safe online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the "lock" in the lower status bar of your browser.

Article 7 Conformity and warranty

1. We guarantee that our goods are in conformity with your order and meet the normal expectations you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all Belgian laws in force at the time of your order

2. If the delivered goods do not comply with your order, as a consumer you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge. As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract of sale.

In case the defect or fault occurs within the warranty period (2 years after delivery), it is assumed to have been existing before the delivery, unless we can prove otherwise.

Article 8 elivery and execution

1. All goods and services will be delivered to the address you have specified in your order.

2. Errors excepted, but all items you buy from us are actually in stock. Delivery time is 1 working day if you order before 1pm. If an item is unexpectedly out of stock, we will contact you for an alternative or to cancel your order. If you see online that an item is out of stock, you can leave your email address and you will be automatically notified when the item is back in stock.

3. Deliveries are made only on weekdays between 8am and 10pm.

4. Depending on the weight of your order and the country of delivery, we ship by Bpost, Postnl or DPD.

If Bpost delivers, they will make 1 delivery attempt. If they fail, your package will be delivered to the nearest post office or to the safe place you specified on the Bpost website.

If PostNL delivers, they will make 1 delivery attempt. If you are not home, they will try to deliver it to your neighbours, leave it in a safe place or take it to a PostNL point where you can collect it.

If DPD delivers, they will make 1 delivery attempt. If you are not home, they will deliver your parcel to the nearest point where you can collect it.

5. If we are unable to deliver on time, we will always inform you before the expiry of the delivery period. We will then agree a new delivery date with you. If we also fail to meet this second deadline, then you, as a consumer, have the right to dissolve the contract free of charge. We will then refund you within 30 days of the dissolution.

If we do not notify you before the expiry of the initial delivery date, you may cancel the contract immediately and without charge as a consumer. We will then refund you within 30 days of the dissolution.

6. Our shipments are always at our risk. So you don't have to worry about goods getting lost or damaged in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them (see Article 4), you are responsible for their transport. Please allow extra delivery time. We always open an enquiry with the relevant transport company to find out what the problem is. We will try to find a solution as soon as possible, but this will always take some time. However, if you return goods to us within 14 days of purchase because you do not wish to keep them (see clause 4), you will be responsible for the cost of transport.

7. We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you have not received.

Article 9 Duration

1. If you have concluded an open-ended contract with us (without a fixed end date), you can terminate it at any time. However, when cancelling you must respect the cancellation rules. This means that you have to let us know by e-mail that you want to terminate the contract (to info@food4pets.be) and that no cancellation period will apply (unless your goods are already in transit at that time, in which case the cancellation period will start on delivery).

2. A contract entered into for a definite period of time runs for a maximum of two years.

3. If the fixed-term contract includes the sale of services and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, taking into account the termination rules and term.

4. If the fixed-term contract includes the sale of goods and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, taking into account the termination rules and term.

Article 10 Force majeure

1. In the event of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure situation or definitively dissolve the contract. In the event of force majeure, we shall not be liable to pay any compensation to you.

2. Force majeure is any circumstance beyond our control and will, which prevents the fulfilment of our obligations in whole or in part. We understand these circumstances to include strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, ...

Article 11 Intellectual property

1. Our website, logos, texts, pictures, names and all our communications in general are protected by intellectual property rights, which either belong to us or to our suppliers or other entitled parties.

2. It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, colour combinations, etc. without our prior and express written consent.

Article 12 Complaints and disputes

1. We naturally hope that all our customers are 100% satisfied. However, if you have any complaints about our services, you can contact us at info@food4pets.be or +32(0)15792444. We will do everything we can to deal with your complaint within 7 days.

2. All agreements that we conclude with our customers, irrespective of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall be based, in the first instance, on the Belgian Law on Market Practices and Consumer Protection as included in the Code of Economic Law. In the event of a dispute, only the competent Belgian courts shall be competent.

3. As a consumer, you also have the option of resolving the dispute out of court. You can contact the Consumers' Mediation Service of the Federal Government for this purpose. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will, in turn, either deal with the application itself or forward it to a qualified entity. The Consumer Mediation Service can be reached via this link: http://www.consumentenombudsdienst.be//nl

4. In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union at this link: http://ec.europa.eu/odr

5. If we can't work it out together through our personal complaint service (see article 12.1), you can contact SafeShops. If your complaint is accepted by SafeShops they will mediate in a neutral way between us and you as a customer. Please note that only complaints submitted through the complaint form on https://www.safeshops.be/nl/consumers-complaints/ will be handled. This way Safeshops has all the right information to further process your complaint.